The elements of interpersonal skills are the development and maintenance of conversations and interactions in which the emphasis is on openness and correct relations with other people, expressing interest and understanding for those with whom they are directly communicating. This article will focus on what interpersonal skills are and what effects they have on people around us.
First of all, it is necessary to allocate time for immediate communication with associates that need to be encouraged to present different views during the conversation as well as to support and encourage them.
Speaking of listening skills as an essential component of interpersonal skills, it is essential to possess or develop the characteristics of good and empathic listening, which means that when talking to people we need to take an objective view and understand the sentience of the sender, disallow their personal opinion and emotions to affect the content of the message and, listen, and interpret what is said carefully.
And concentrate on keeping track of what the interviewee talks, summarizing what is said, trying to find out what is the real message of what has been said and observe the body language.
What are interpersonal skills?
Intrapersonal skills are defined as adaptive abilities and as a positive behavior that enables people to successfully meet the set demands and everyday challenges. Interpersonal skills are closely related to communicative skills, and united represent a focus theory on people-oriented management.
Good speakers are not just thinking of what they want to say, but also of what implications have been made, in a wider context. Empathy, self-reflexion, awareness of the situation, and charisma are traits that have an outstanding role in the effectiveness of communication.
The acquired ability to carry out the purposeful sequence of interconnected adopted activities and the specific ability to turn knowledge into action are actions that mostly explain interpersonal skills. These skills greatly affect the performance of specific life and work activities.
Expressing the sensitivity to the needs and feelings of others is the ability to empathize with others and accept differences, and it is of utmost importance to express awareness of the problems faced by others, as well as to show respect for the privacy of others, especially when it comes to private situations.
Other ideas, attitudes and opinions should be the subject of discussion, and the skilled speaker is aware of it, as well as the fact that it is more effective in the stimulating environment. Communication should be characterized by open type issues and encouraging people to re-examine their own behavior.
The importance of feedback in developing interpersonal skills
Feedback is of utmost importance because it is the purpose of the same improvement, correction or inspiration for better achievements. Presentation of feedback must be continuous, timely, objective, accurate, honest and correct, regardless of whether it is praise, acknowledgment, reward or criticism, or punishment.
An adequate adoption of interpersonal skills forms the basic precondition for successful interaction with the environment and establishes a safe environment which means a chance for success. An adequate and meaningful communication with the environment and the ability to deal with certain situations requires certain skills.
Interpersonal skills are basically all communication situations and are the skills that every person should have. It is important to emphasize that certain social skills are differentiated as needed, while others are necessary in all situations.
The starting point of all skills is in communication, which again requires the ability to conduct conversation, or to start, maintain, and end it.
Social competence and interpersonal skills
Social competence is often equated with social or interpersonal skills, but regardless of some similar characteristics, they are different concepts.
Social skills refer to specific behaviors, such as nonviolent conflict resolution, tolerance and assertiveness, while the term social competence denies the adequate use of social, emotional and cognitive skills and behaviors needed to successfully deal with certain social situations.
Someone is considered socially skilled if they have perceptual sensitivity, agrees with the non-verbal behavior of others, controls their own behavior, and has the ability to assume another’s role. There are several definitions of social competence, but in all, there is an emphasis on the existence of more abilities, knowledge and skills in certain social situations.
It is important to point to the fact that behaviors or social skills are needed and useful in a particular situation, may be completely inappropriate in some other way.
Further, it is necessary to understand social knowledge such as norms and social rules.
Active listening, technical skills and conceptual skills
Active listening eliminates potential errors and has an extremely positive impact on the communication process, and there are several steps crucial to contributing to the development and enhancement of listening skills: presence, which means that the listener entirely focuses on what others speak.
Technical skills relate to the understanding and knowledge of certain types of activity, above all those involving methods, processes and techniques. Technical skills include specialized knowledge, analytical skills within specific tasks and the ability to use tools and techniques for a particular discipline (procurement, production, sales, etc.)
Highly developed social make the people that possess them to be aware of their own attitudes, assumptions, and beliefs about other individuals and groups; they are able to see the advantages and disadvantages of these feelings.
By accepting views, perceptions and beliefs of other individuals, such persons understand others, they accept their thinking and behavior. People with pronounced social skills are continually working to create a positive environment and security in which the people can freely express themselves, without fear of mockery, encouraging them to participate in planning and carrying out activities that directly affect them.
Conceptual skills relate to the skills of seeing the entire group of people with all its aspects, as well as recognizing the differentiated and interdependent functions of the organization. Furthermore, these skills also relate to the ability to understand the causal relationships that change has on other people.
The identification and understanding of the aforementioned results in the successful co-ordination and integration of all activities and interests. This primarily refers to the interests that are significant to the overall group and through which the group is directed towards achieving a common goal.
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